Privacy Policy

1. Introduction

Lexofile Services Private Limited ("Lexofile", "we", "us", "our") operates the website lexofile.com and provides doorstep legal services across Maharashtra. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, book a service, or communicate with us.

By using Lexofile, you agree to the collection and use of information in accordance with this policy.

2. Information we collect

When you book a service or contact us, we may collect:

• Full name
• WhatsApp number / phone number
• Email address
• City, address and pincode
• Details of the legal service you require
• Documents you choose to share with us (such as Aadhar Card, PAN Card, property documents) for the purpose of completing your requested service
• Payment information (processed securely by our payment partner — we do not store your card or banking details)

3. How we use your information

We use the information you provide to:

• Process and complete your service booking
• Connect you with the appropriate verified advocate
• Communicate booking confirmations, updates and reminders via WhatsApp, SMS or email
• Provide customer support
• Improve our services and website experience
• Comply with legal and regulatory requirements

4. Sharing your information

We do not sell your personal information to third parties. We may share your information with:

• The verified advocate assigned to handle your specific case
• Payment gateway providers (such as Razorpay) to process payments securely
• Government departments or authorities, where required by law, for the specific service you have booked (such as RTI filing, GST filing or gazette applications)
• Service providers who assist us in operating our website and business (such as form processing and hosting providers)

We require all third parties to respect the security of your personal data and treat it in accordance with the law.

5. Data security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. Documents you share with us are accessible only to the advocate assigned to your case and authorized Lexofile personnel.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Documents related to completed legal matters may be retained as required under applicable law.

7. Your rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to our legal retention obligations
• Withdraw consent for communication at any time

To exercise these rights, please contact us using the details below.

8. Cookies

Our website may use basic cookies to improve your browsing experience, such as remembering your search preferences. We do not use cookies for advertising or third-party tracking.

9. WhatsApp communication

By booking a service or contacting us via WhatsApp, you consent to receive booking confirmations, updates, and service-related communication from Lexofile on WhatsApp. You may opt out of non-essential communication at any time by informing us.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: